Refund policy

NOIR & CO. — Return & Refund Policy

All Sales Are Final

At NOIR & CO., all purchases are considered final sale. We do not accept returns, exchanges, or change-of-mind cancellations after an order has been placed.

Because our products are processed and fulfilled specifically for each customer, we are unable to accept returns for reasons such as:

Change of mind

Incorrect size or preference

No longer wanting the product

Ordering by mistake

Personal preference regarding the product

Damaged, Incorrect or Defective Items

Although we do not offer general returns or refunds, please contact us if your order:

Arrives damaged

Is the wrong product

Has a manufacturing defect

Is materially different from the product description

Please contact us as soon as possible after delivery with your order number and clear photographs/videos showing the issue. We will review the case and determine the appropriate resolution where applicable.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase. �

Shopify Help Center

Refunds are not provided for change-of-mind purchases or circumstances excluded by this policy.

Order Cancellation

Orders cannot normally be cancelled once they have entered processing or fulfillment.

If you need to request a cancellation, contact us immediately after placing your order. Cancellation requests are not guaranteed and will depend on whether the order has already entered processing.

Contact

For questions regarding an order or a damaged, incorrect, or defective item, please contact NOIR & CO. using the contact information provided on our website.

NOIR & CO.

Timeless Elegance.